Sr. Professional Services Engineer

Our client is seeking a Senior Professional Services Engineer to join their growing Professional Services team. Successful candidates will provide leadership in services to their customers in the following areas:

Application Development

• Application development, customization, and configuration
• Problem identification and troubleshooting
• Provide input to future product development

Project Management

• Solution development and delivery
• Project scoping, planning, and risk assessment
• Work on multiple, simultaneous projects

Demonstration and Training

• Deliver product demonstrations
• Customize application guides
• Develop and deliver product training

Client Relationship

• Creative problem solving
• Solutions architecture
• Technical support via email and phone
• Create and maintain strong client relationships

Required Skills:

• BS Computer Science or equivalent experience
• 4-10 years software development experience
• Professional experience in customer-facing roles
• Proven leadership on a software team
• Strong analytical and software design skills
• Experience with:
  • SQL and database concepts
  • Scripting languages such as JavaScript, Python, or Perl
  • Reporting applications
  • Web-based application environments
• Excellent written, verbal skills, as well as interpersonal skills
• Track record of on-time project delivery
• Demonstrated attention to detail/focus on customer satisfaction
• Strong desire to work in a customer-facing role

Compensation:

• Competitive salary & bonus opportunities
• Company matching retirement plan
• Employee stock option plan
• Paid vacation & sick leave
• Medical & dental insurance
• Other benefits, such as health club reimbursement

Founded in 1997, our client is a privately held, profitable software company specializing in helping large organizations continuously improve performance. Their core product, TEAMThink, is a web-based, fully integrated, performance measurement, reporting, and training system. Their customers include many of the largest Insurers. It is an entrepreneurial environment where motivated professionals can grow and flourish in a team environment.

They are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.